The question is what the company is willing to do about it. Warranty & Refund PolicyĮven the best and highest quality products can break or fail. If a company offers a live chat, you can be sure it takes care of its customers. According to Gartner, more than 85% of businesses will offer live chat by 2022. Live chat is also becoming an increasingly popular improvement in customer service. Explaining your issues multiple times because the agent doesn’t understand you can be frustrating. If you sent an email and didn’t get any response for weeks, something is probably wrong, and you should be aware.Įnglish-speaking customer support agents are no less important. Quick, responsive, and helpful customer support that can answer your questions is another sign of a reputable and trustworthy company. But people with integrity won’t recommend a bad product, or they will at least point out its flaws. You may argue that there are many fake reviews or sponsored content on the internet. It helps me decide whether the product is worth my money or not. The more expensive the product, the more info I need to know before deciding to buy it. I read and watch customer reviews from various sources.
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Feel free to find out more about the UCI Approval procedure.Īlso, if the brand sponsors a professional cycling team, it is proof that its products meet all quality requirements and specifications from UCI. If the product is marked with it, it meets the necessary technical rules and can be used in official UCI events. One important certification you should look for is UCI Approved sticker. Some manufacturers describe their quality control processes directly on their website ( example). Look elsewhere if a company sells defective products and does not improve them over time. Quality Control & CertificationsĮvery successful company has well-developed quality control.
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How to Find Out If a Chinese Bicycle Brand Is Good?īelow, I explain the five main areas you should consider before buying Chinese carbon products online. Remember that the UCI approval applies to only selected products. List of the best Chinese bicycle brands with info on when they were established, frame & wheelsets warranty info, UCI approval, crash replacement policy, and live chat.
It’s their brand founded in 2017, specializing in road carbon frames. A few pictures from ICAN factoryīy the way, if you come across a TRIAERO brand, you can easily associate it with ICAN. So, if you damage the frame or rim during a crash (or misuse), you get a 15% discount on the retail price. ICAN also has a crash replacement policy. ICANs’ products are covered by a 2-year warranty.
This means that if you live in these areas, you get faster delivery and don’t pay for import fees separately because they are included. One of the main benefits of ICAN is that they have warehouses in the US, Japan, and Germany. They manufacture many carbon products, including complete bicycles, bike frames, wheelsets, and other components for road, mountain, cyclocross, and track bikes.
Great carbon frames, wheels, and accessories for the money… You may also be interested in these best Chinese carbon road bike wheels. Cycling Monuments Statistics Menu ToggleĪre you a roadie? Take a look at the best Chinese carbon road bikes available.Cycling Ground Tours Compared Menu Toggle.Best Bike Trainer Accessories Menu Toggle.Mistakes to Avoid When Buying a New Bike.
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